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Refund and Returns Policy

Our pill shop is here to help you if you are not satisfied along with your purchase or if there is any discrepancy of the products delivered. Our site understands that at times you may wish to return an order to us, our website will make this process as simple as possible.

After receiving the products you ought to examine them immediately for any damages. If there are any damages you must contact us at our customer service at our pill shop within 7 days of receiving them, if you don’t we reserve the proper to reject the claims.

If a product was ordered and invoiced but wasn’t within the delivery we shall refund you the value of the product or replace the product. Promotion or sale items are non-refundable.

After reviewing each customer’s case our customer service personnel will advise whether the customer’s application is successful. 

A return and refund policy can be arranged for the subsequent reasons

  • If the product is unused
  • If the product is damaged or defective
  • If there is a missing part or the item
  • Short expiry
  • Different from the product description upon ordering 

Return& refund 

The following details are going to be needed for investigation 

  • Screenshot of the airway bill
  • Screenshot of the damaged/malfunctioned/dented item
  • Screenshot of the parcel both external and internal packaging 
  • Order number 
  • Proof of purchase(receipt)

Without all the evidence above the report will not be accepted.  

How to arrange for a return

When returning a product an order number will be needed for confirmation and also the reason why you are returning the item. After confirmation an authorization number will be issued and all the necessary information for the return.

Proof of postage will be required without the proof we’ll not be ready to process your refund. It is your responsibility to take care of the items you are returning to us. 

Postage costs refund

You should use a delivery service that values its customers. Postage costs will only be refunded if:

  • The item is faulty or damaged
  • You were delivered a wrong item
  • If you don’t want to keep the substitute you received

For the items that are no longer needed the postage costs will not be refunded. The posting costs will rely on the item and it will be communicated to you after the process is complete.

Refund timelines 

Our company will not be liable for any delay caused by third parties affiliates such as banks or any other technical issues, and any other reasons beyond its control.

The refund timelines also depends on the bank turnaround times which may change from time and time.